Terms of Use

Who we are

Swann Fit is operated by Julie Swann, trading as Swann Fit (“we”, “us”). These terms cover the Swann Fit app, the swannfit.co.uk website, and the coaching we deliver through them.

Marylands Farm, Colehouse Lane, Clevedon, BS21 6UT.
Email: info@swannfit.co.uk

By creating an account or buying anything from us, you agree to these terms. If you don't agree with them, please don't use the app.

Your account

You need an account to use the app. Keep your login details to yourself — you're responsible for what happens under your account, and accounts are for one person, not to be shared.

Swann Fit is intended for adults. You must be 16 or over to hold an account.

You can delete your account at any time from Preferences in the app. Deletion is permanent — see the Privacy Policy for exactly what is removed and what we're required to keep for accounting.

Health, safety, and what coaching is not

Strength training carries risk. You take part at your own risk, and you're responsible for training within your own limits.

Before starting, you'll be asked to complete a PAR-Q (standard pre-exercise health screening). You agree to answer it honestly and to tell your coach if anything changes — injuries, illness, pregnancy, new medication. We rely on what you tell us to keep sessions safe.

Coaching is not medical advice. Nothing in the app, in a programme, or in a message from your coach is a diagnosis, treatment, or a substitute for advice from a doctor or physiotherapist. If you have a health concern, speak to a qualified medical professional. If something hurts during a session, stop.

What you can buy, and how

We sell two different kinds of thing, and they work differently:

• In-person training — training blocks and pay-as-you-go sessions delivered face to face at the studio near Clevedon. These are paid for by card, through Stripe.
• Digital content— online programmes and self-paced courses you access in the app. Bought in the iOS app, these are in-app purchases handled by Apple. Bought on our website, they're paid for through Stripe. Either way, you get access to the same content in the app.

Prices are shown before you pay and include VAT where it applies. The price shown at the point of purchase is the price that applies to that purchase. The price of the same item can differ between the app and the website.

A training block booking reserves you the same weekly slot for the whole block — it's bought as a block, not as individual sessions.

Purchases made through the App Store

When you buy digital content inside the iOS app, the purchase is made through Apple. Apple's own terms apply to that transaction, your payment goes to Apple rather than to us, and Apple is not a party to these terms or responsible for the coaching itself.

Refunds for App Store purchases are handled by Apple, not by us — request one through your Apple Account's purchase history. We can't issue or reverse an App Store charge.

The “Restore Purchases” option on the purchase screen re-checks what your Apple Account has bought and re-unlocks it — useful on a new device or after reinstalling.

Refunds and cancellations

For anything bought directly from us through Stripe (in-person blocks, pay-as-you-go sessions, and website purchases of digital content), email info@swannfit.co.uk and we'll deal with it individually.

If we cancel a session or a block, you'll be offered a replacement session or a refund for the part not delivered. If you can't make a session in a block you've booked, tell your coach as early as you can — missed individual sessions within a block aren't generally refundable, but we'll always try to find a sensible answer.

Your statutory rights as a consumer aren't affected by anything here. Note that for digital content, once you've been given access and started using it, the usual 14-day cancellation right may no longer apply.

Programmes and content

Programmes, courses, videos, and written material in the app belong to us. When you buy or are assigned one, you get a personal, non-transferable right to use it for your own training, for as long as your account exists.

Please don't copy, share, resell, or publish it, or use it to coach other people. That's the one thing that would genuinely undermine a small coaching business.

Anything you upload — messages, form-check videos, photos, notes — stays yours. You're giving us permission to store and show it as part of running your coaching, and nothing more. We don't use it for marketing without asking you first.

Using the app sensibly

Don't use the app to harass anyone, upload anything unlawful or abusive, try to break into other people's accounts or our systems, or scrape or resell what's in it. We may suspend or close an account that does.

Availability

We'll do our best to keep the app running, but we can't promise it will always be available or error-free. It depends in part on services we don't control, and we may need to take it down for maintenance. Today's session stays viewable offline where possible, but not everything works without a connection.

Our liability

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited under UK law.

Beyond that, we're not liable for indirect or consequential loss, and our total liability in connection with these terms is limited to what you paid us in the twelve months before the claim.

Changes

We may update these terms — if we do, we'll change the date at the top. Continuing to use Swann Fit after a change means you accept the updated terms. Changes never apply retrospectively to something you've already bought.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.