Delete your account

In the app — instant

If you have the Swann Fit app installed and can sign in, this is the quickest route and takes effect immediately:

1. Open the app and sign in
2. Go to Preferences
3. Tap Delete account
4. Type your account email to confirm — this is deliberate, to make sure it can't happen by accident

Your account is deleted straight away. There is no waiting period and no way to undo it.

By email — if you can't sign in

If you've uninstalled the app, can't sign in, or would rather we did it for you, email info@swannfit.co.uk from the address your account uses, with “Delete my account” as the subject.

We'll confirm it's you before deleting anything, and complete the deletion within 30 days — usually much sooner. If you're emailing from a different address to the one on the account, say which account you mean, and expect us to ask a question or two before we act.

What gets deleted

Deleting your account removes, permanently:

• Your login, name and email address
• Your personal bests and training history
• Your messages with your coach, including photos and videos
• Your programme and course progress
• Your health screening (PAR-Q) answers

What we keep, and why

Your coach keeps a record of bookings and payments for their own accounting, which they're required to hold. Those records survive deletion, but they are no longer linked to identifying information about you — the coach can see that a booking and a payment happened, not who made it.

Purchases made through the App Store or Google Play are held by Apple and Google respectively, not by us, and deleting your Swann Fit account has no effect on them.

The full detail is in our Privacy Policy.